Reference

How dkwin8 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device tracking clarityYour right to request data accessContact us to update or delete
dkwin8 How dkwin8 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We use SSL encryption across every page where account or payment data moves — including the screens where you enter your bKash number or confirm a Nagad transfer. Cookies track your session state and device type so returning users stay logged in smoothly across mobile and desktop without re-entering credentials. You can clear or block cookies in your browser or phone settings, though doing so may affect login continuity.

SSL Encryption

All data exchanged between your device and our servers is encrypted. This covers your login credentials, account wallet details and any bKash or Rocket payment confirmation.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use most. No cookies store full payment credentials.

Data Retention

Account data is held while your account is active. If you close your account, we retain only what applicable law in your eligible region requires and delete the rest on a scheduled basis.

Third-Party Sharing

We share data with payment processors like bKash, Nagad and Rocket only to complete your transaction. We do not share personal data with advertisers or unrelated third parties.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to see the data we hold, ask us to correct something, or request deletion of your account records, our support team handles privacy requests directly. Send your request with your registered phone number or email address so we can locate your account quickly and respond without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget inside your account dashboard and select the privacy or account category. We aim to respond to data requests within one working day.

Email Support

Send a written data request to our support email from the address registered on your account. Include your registered phone number for faster matching.

Account Settings

Some data preferences — such as marketing contact opt-out — can be adjusted directly inside your account profile without contacting support.

Frequently Asked Privacy Questions

Real questions about how your data works on this platform — from what we store when you top up via Nagad to how you request a copy of your records.

We store your name, phone number, email address and the payment method you registered — bKash, Nagad or Rocket. Device identifiers and login timestamps are also recorded for security purposes.

We record the transaction reference and the last digits of your registered wallet number for verification. Full wallet credentials are never stored on our servers after a transaction completes.

Contact our support team via live chat or email from your registered address. Include your account phone number so we can locate your profile and send your data record promptly.

Yes. Submit a deletion request through our support channel. We will remove your personal data except where retention is required by applicable law in your eligible region.

No. We share data only with payment processors — bKash, Nagad, Rocket — strictly to complete transactions. We do not sell or pass your personal data to marketing companies or advertisers.

Session cookies keep your login active across mobile and desktop. Analytics cookies help us improve the platform. No cookie stores your payment details. You can manage cookie preferences in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.